Refund policy
**Return and Refund Policy**
We adhere to a 30-day return policy, granting you 30 days from the date of item receipt to initiate a return request. To qualify for a return, your item must remain in its original condition, unworn or unused, with attached tags, and in its original packaging. Additionally, you must provide a receipt or proof of purchase. To initiate a return, please contact us at info@woofmeowwow.com. Upon acceptance of your return request, we will furnish you with a return shipping label and detailed instructions for the return process. Items returned without prior authorization will not be accepted. Feel free to reach out to us at info@woofmeowwow.com for any queries regarding returns.
**Damages and Issues**
Please inspect your order upon receipt. If you identify any defects, damages, or discrepancies in the received item, kindly contact us immediately to enable us to assess the issue and resolve it promptly.
**Exceptions / Non-returnable Items**
Certain categories of items are non-returnable, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. Should you have any inquiries or concerns regarding the eligibility of your specific item for return, please do not hesitate to reach out to us. Please note that returns for sale items or gift cards are not accepted.
**Exchanges**
For expedited processing of your exchange request, we recommend returning the item you wish to exchange and placing a separate order for the desired item once your return is approved.
**Refunds**
Upon receipt and inspection of your return, we will promptly notify you regarding the approval or rejection of your refund request. If approved, the refund will be automatically processed to your original payment method. Please bear in mind that the processing and posting of refunds by your bank or credit card company may take some time.
Should you require further assistance or have additional questions, please do not hesitate to contact us at info@woofmeowwow.com.
We adhere to a 30-day return policy, granting you 30 days from the date of item receipt to initiate a return request. To qualify for a return, your item must remain in its original condition, unworn or unused, with attached tags, and in its original packaging. Additionally, you must provide a receipt or proof of purchase. To initiate a return, please contact us at info@woofmeowwow.com. Upon acceptance of your return request, we will furnish you with a return shipping label and detailed instructions for the return process. Items returned without prior authorization will not be accepted. Feel free to reach out to us at info@woofmeowwow.com for any queries regarding returns.
**Damages and Issues**
Please inspect your order upon receipt. If you identify any defects, damages, or discrepancies in the received item, kindly contact us immediately to enable us to assess the issue and resolve it promptly.
**Exceptions / Non-returnable Items**
Certain categories of items are non-returnable, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. Should you have any inquiries or concerns regarding the eligibility of your specific item for return, please do not hesitate to reach out to us. Please note that returns for sale items or gift cards are not accepted.
**Exchanges**
For expedited processing of your exchange request, we recommend returning the item you wish to exchange and placing a separate order for the desired item once your return is approved.
**Refunds**
Upon receipt and inspection of your return, we will promptly notify you regarding the approval or rejection of your refund request. If approved, the refund will be automatically processed to your original payment method. Please bear in mind that the processing and posting of refunds by your bank or credit card company may take some time.
Should you require further assistance or have additional questions, please do not hesitate to contact us at info@woofmeowwow.com.