Privacy policy
**Privacy Policy**
This Privacy Policy outlines how Woof Meow WOW!! (referred to as the "Site", "we", "us", or "our") collects, utilizes, and discloses your personal information when you interact with our services, visit our website woofmeownow.com (referred to as the "Site"), or communicate with us in any way (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, visitor to our website, or any other individual from whom we collect information in accordance with this Privacy Policy.
Please review this Privacy Policy thoroughly. By accessing or using any of the Services, you consent to the collection, utilization, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please refrain from accessing or using any of the Services.
**Changes to This Privacy Policy**
We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions to this Privacy Policy will be posted on the Site, with the "Last updated" date updated accordingly, and any other actions required by applicable law will be taken.
**How We Collect and Use Your Personal Information**
To provide the Services, we gather and have collected personal information about you from various sources over the past 12 months, as detailed below. The type of information we collect and utilize varies based on your interactions with us.
In addition to the specific purposes outlined below, we may use the information collected about you to communicate with you, deliver the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
**What Personal Information We Collect**
The personal information we obtain about you depends on your interaction with our Site and utilization of our Services. The term "personal information" refers to data that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
**Information We Collect Directly from You**
Information directly provided by you through our Services may include:
- Basic contact details such as name, address, phone number, and email.
- Order information including name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including username, password, and security questions.
- Shopping information including viewed items, items added to cart, or added to wishlist.
- Customer support information including content of communications with us, for example, messages sent through the Services.
Certain features of the Services may require direct provision of specific information about yourself. You may choose not to provide this information, but doing so may restrict your ability to use or access these features.
**Information We Collect through Cookies**
We automatically collect certain information about your interaction with the Services ("Usage Data"). This may involve the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and utilize our Site and your account, such as device information, browser information, network connection information, IP address, and other details regarding your engagement with the Services.
**Information We Obtain from Third Parties**
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies supporting our Site and Services, such as Shopify.
- Payment processors collecting payment information (e.g., bank account, credit or debit card information, billing address) to process payments and fulfill orders, pursuant to our contractual obligations.
- When you visit our Site, open or interact with emails we send, or engage with our Services or advertisements, we or third parties we collaborate with may automatically collect specific information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information acquired from third parties will be handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, nor for any policies or practices of third parties. For further information, refer to the section below, "Third Party Websites and Links."
**How We Use Your Personal Information**
We utilize your personal information for various purposes, including but not limited to:
- Providing Products and Services: Using your personal information to deliver the Services, process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
- Marketing and Advertising: Employing your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This may involve tailoring the Services and advertising on our Site and other websites to better suit your preferences.
- Security and Fraud Prevention: Using your personal information to identify, investigate, or address potential fraudulent, illegal, or malicious activity. If you choose to register an account and use the Services, you are responsible for safeguarding your account credentials. We strongly advise against sharing your username, password, or other access details with others. Should you suspect your account has been compromised, please notify us immediately.
- Communication: Utilizing your personal information to provide customer support and enhance our Services. This facilitates our responsiveness to you, the provision of effective services, and the maintenance of our business relationship with you.
**Cookies**
Similar to many websites, we employ Cookies on our Site. For specific details about the Cookies we use, particularly related to powering our store with Shopify, refer to https://www.shopify.com/legal/cookies. Cookies are used to enhance and optimize our Site and Services (including remembering your actions and preferences), conduct analytics, and gain insights into user interaction with the Services. We may also permit third parties and service providers to utilize Cookies on our Site to enhance the services, products, and advertising on our Site and other websites.
Most web browsers automatically accept Cookies by default, but you have the option to configure your browser settings to remove or reject Cookies. However, please note that disabling Cookies may adversely affect your user experience, potentially causing certain features and functionalities of the Services to work incorrectly or become unavailable. Furthermore, blocking Cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners.
**How We Disclose Personal Information**
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:
- Disclosure to vendors or other third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Sharing with business and marketing partners, including Shopify, to deliver services and advertising. Our business and marketing partners will handle your information in accordance with their respective privacy notices.
- Disclosure upon your direction, request, or consent, such as when shipping products to you or via your interaction with social media widgets or login integrations, with your explicit consent.
- Sharing with our affiliates or within our corporate group, to further our legitimate business interests.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Over the past 12 months, we have disclosed the following categories
of personal information and sensitive personal information (denoted by *) regarding users for the purposes outlined in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
Category | Categories of Recipients
---|---
- Identifiers such as basic contact details and certain order and account information | - Vendors and third parties providing services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
| - Business and marketing partners
| - Affiliates
We do not use or disclose sensitive personal information to infer characteristics about you.
**User Generated Content**
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be publicly accessible.
We do not control who may access the information you choose to share publicly, and cannot guarantee the privacy or security of such information. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of such information by third parties.
**Third Party Websites and Links**
Our Site may include links to websites or other online platforms operated by third parties. When following links to sites not affiliated or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information shared on public or semi-public platforms, including on third-party social networking platforms, may be visible to other users of the Services or users of those third-party platforms without restrictions on its use by us or third parties. Our inclusion of such links does not, on its own, imply endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.
**Children’s Data**
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the provided contact details to request its deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as defined in applicable law) personal information of individuals under 16 years of age.
**Security and Retention of Your Information**
Please note that no security measures are foolproof, and we cannot guarantee "perfect security." Furthermore, information you send to us may not be secure during transmission. We advise against using unsecured channels to communicate sensitive or confidential information to us.
The duration for which we retain your personal information depends on various factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
**Your Rights and Choices**
Depending on your location, you may have some or all of the following rights concerning your personal information. However, these rights are not absolute, may only apply in certain circumstances, and we may decline your request as permitted by law.
- **Right to Access / Know:** You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- **Right to Delete:** You may have the right to request that we delete personal information we maintain about you.
- **Right to Correct:** You may have the right to request that we correct inaccurate personal information we maintain about you.
- **Right of Portability:** You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
- **Restriction of Processing:** You may have the right to ask us to stop or restrict our processing of your personal information.
- **Withdrawal of Consent:** If we rely on consent to process your personal information, you may have the right to withdraw this consent.
- **Appeal:** You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- **Managing Communication Preferences:** We may send you promotional emails, and you may opt out of receiving these at any time using the unsubscribe option in our emails. Even if you opt out, we may continue sending you non-promotional emails, such as those related to your account or orders.
You may exercise any of these rights as indicated on our Site or by contacting us using the provided contact details. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. You may appoint an authorized agent to make requests on your behalf, subject to our verification of the agent's authorization. We will respond to your request in a timely manner as required by applicable law.
**Complaints**
If you have complaints about how we process your personal information, please contact us using the provided contact details. If you are dissatisfied with our response to your complaint, you may have the right to appeal our decision by contacting us using the provided contact details or by filing a complaint with your local data protection authority, depending on your location.
**International Users**
Please be aware that we may transfer, store, and process your personal information outside the country where you reside, including in the United States. Your personal information may also be processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information from Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer
is to a country deemed to provide an adequate level of protection.
**Contact**
If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please contact us via email at info@woofmeownow.com or by mail at 172 Belmont Avenue, Tamuning GU 96931, United States.
This Privacy Policy outlines how Woof Meow WOW!! (referred to as the "Site", "we", "us", or "our") collects, utilizes, and discloses your personal information when you interact with our services, visit our website woofmeownow.com (referred to as the "Site"), or communicate with us in any way (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, visitor to our website, or any other individual from whom we collect information in accordance with this Privacy Policy.
Please review this Privacy Policy thoroughly. By accessing or using any of the Services, you consent to the collection, utilization, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please refrain from accessing or using any of the Services.
**Changes to This Privacy Policy**
We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions to this Privacy Policy will be posted on the Site, with the "Last updated" date updated accordingly, and any other actions required by applicable law will be taken.
**How We Collect and Use Your Personal Information**
To provide the Services, we gather and have collected personal information about you from various sources over the past 12 months, as detailed below. The type of information we collect and utilize varies based on your interactions with us.
In addition to the specific purposes outlined below, we may use the information collected about you to communicate with you, deliver the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
**What Personal Information We Collect**
The personal information we obtain about you depends on your interaction with our Site and utilization of our Services. The term "personal information" refers to data that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
**Information We Collect Directly from You**
Information directly provided by you through our Services may include:
- Basic contact details such as name, address, phone number, and email.
- Order information including name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including username, password, and security questions.
- Shopping information including viewed items, items added to cart, or added to wishlist.
- Customer support information including content of communications with us, for example, messages sent through the Services.
Certain features of the Services may require direct provision of specific information about yourself. You may choose not to provide this information, but doing so may restrict your ability to use or access these features.
**Information We Collect through Cookies**
We automatically collect certain information about your interaction with the Services ("Usage Data"). This may involve the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and utilize our Site and your account, such as device information, browser information, network connection information, IP address, and other details regarding your engagement with the Services.
**Information We Obtain from Third Parties**
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies supporting our Site and Services, such as Shopify.
- Payment processors collecting payment information (e.g., bank account, credit or debit card information, billing address) to process payments and fulfill orders, pursuant to our contractual obligations.
- When you visit our Site, open or interact with emails we send, or engage with our Services or advertisements, we or third parties we collaborate with may automatically collect specific information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information acquired from third parties will be handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, nor for any policies or practices of third parties. For further information, refer to the section below, "Third Party Websites and Links."
**How We Use Your Personal Information**
We utilize your personal information for various purposes, including but not limited to:
- Providing Products and Services: Using your personal information to deliver the Services, process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
- Marketing and Advertising: Employing your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This may involve tailoring the Services and advertising on our Site and other websites to better suit your preferences.
- Security and Fraud Prevention: Using your personal information to identify, investigate, or address potential fraudulent, illegal, or malicious activity. If you choose to register an account and use the Services, you are responsible for safeguarding your account credentials. We strongly advise against sharing your username, password, or other access details with others. Should you suspect your account has been compromised, please notify us immediately.
- Communication: Utilizing your personal information to provide customer support and enhance our Services. This facilitates our responsiveness to you, the provision of effective services, and the maintenance of our business relationship with you.
**Cookies**
Similar to many websites, we employ Cookies on our Site. For specific details about the Cookies we use, particularly related to powering our store with Shopify, refer to https://www.shopify.com/legal/cookies. Cookies are used to enhance and optimize our Site and Services (including remembering your actions and preferences), conduct analytics, and gain insights into user interaction with the Services. We may also permit third parties and service providers to utilize Cookies on our Site to enhance the services, products, and advertising on our Site and other websites.
Most web browsers automatically accept Cookies by default, but you have the option to configure your browser settings to remove or reject Cookies. However, please note that disabling Cookies may adversely affect your user experience, potentially causing certain features and functionalities of the Services to work incorrectly or become unavailable. Furthermore, blocking Cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners.
**How We Disclose Personal Information**
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:
- Disclosure to vendors or other third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Sharing with business and marketing partners, including Shopify, to deliver services and advertising. Our business and marketing partners will handle your information in accordance with their respective privacy notices.
- Disclosure upon your direction, request, or consent, such as when shipping products to you or via your interaction with social media widgets or login integrations, with your explicit consent.
- Sharing with our affiliates or within our corporate group, to further our legitimate business interests.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Over the past 12 months, we have disclosed the following categories
of personal information and sensitive personal information (denoted by *) regarding users for the purposes outlined in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
Category | Categories of Recipients
---|---
- Identifiers such as basic contact details and certain order and account information | - Vendors and third parties providing services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
| - Business and marketing partners
| - Affiliates
We do not use or disclose sensitive personal information to infer characteristics about you.
**User Generated Content**
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be publicly accessible.
We do not control who may access the information you choose to share publicly, and cannot guarantee the privacy or security of such information. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of such information by third parties.
**Third Party Websites and Links**
Our Site may include links to websites or other online platforms operated by third parties. When following links to sites not affiliated or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information shared on public or semi-public platforms, including on third-party social networking platforms, may be visible to other users of the Services or users of those third-party platforms without restrictions on its use by us or third parties. Our inclusion of such links does not, on its own, imply endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.
**Children’s Data**
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the provided contact details to request its deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as defined in applicable law) personal information of individuals under 16 years of age.
**Security and Retention of Your Information**
Please note that no security measures are foolproof, and we cannot guarantee "perfect security." Furthermore, information you send to us may not be secure during transmission. We advise against using unsecured channels to communicate sensitive or confidential information to us.
The duration for which we retain your personal information depends on various factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
**Your Rights and Choices**
Depending on your location, you may have some or all of the following rights concerning your personal information. However, these rights are not absolute, may only apply in certain circumstances, and we may decline your request as permitted by law.
- **Right to Access / Know:** You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- **Right to Delete:** You may have the right to request that we delete personal information we maintain about you.
- **Right to Correct:** You may have the right to request that we correct inaccurate personal information we maintain about you.
- **Right of Portability:** You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
- **Restriction of Processing:** You may have the right to ask us to stop or restrict our processing of your personal information.
- **Withdrawal of Consent:** If we rely on consent to process your personal information, you may have the right to withdraw this consent.
- **Appeal:** You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- **Managing Communication Preferences:** We may send you promotional emails, and you may opt out of receiving these at any time using the unsubscribe option in our emails. Even if you opt out, we may continue sending you non-promotional emails, such as those related to your account or orders.
You may exercise any of these rights as indicated on our Site or by contacting us using the provided contact details. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. You may appoint an authorized agent to make requests on your behalf, subject to our verification of the agent's authorization. We will respond to your request in a timely manner as required by applicable law.
**Complaints**
If you have complaints about how we process your personal information, please contact us using the provided contact details. If you are dissatisfied with our response to your complaint, you may have the right to appeal our decision by contacting us using the provided contact details or by filing a complaint with your local data protection authority, depending on your location.
**International Users**
Please be aware that we may transfer, store, and process your personal information outside the country where you reside, including in the United States. Your personal information may also be processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information from Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer
is to a country deemed to provide an adequate level of protection.
**Contact**
If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please contact us via email at info@woofmeownow.com or by mail at 172 Belmont Avenue, Tamuning GU 96931, United States.